Last updated: September 21, 2026

Order, Cancellation & Refund Policy

These terms apply to orders submitted through cierodesserts.com. Submitting an order request does not by itself guarantee acceptance.

Order acceptance and notice

Next-day orders must be submitted before 7:30pm Fort Lauderdale time. At or after 7:30pm, the earliest selectable fulfillment date is the day after tomorrow. All dates remain subject to CIERO’s availability. An order is confirmed only after CIERO accepts it directly and, when applicable, verifies payment. Please review your contact information, dessert selections, date, time and fulfillment method before submitting.

Pricing and payment

Prices shown during checkout are in U.S. dollars. The estimated total includes selected items, applicable bundle savings, delivery and any optional tip. Customers selecting electronic payment must include the displayed order number so the payment can be matched. CIERO may contact you if a price or order detail requires correction before confirmation.

Pickup and delivery

• Pickup is free at the location provided in your confirmation.
• Local delivery costs $5 and is available only to verified addresses within an 8-mile straight-line radius of 600 N Andrews Ave, Fort Lauderdale, FL 33311.
• An address that cannot be verified or falls outside the delivery zone must use pickup.
• Please provide a complete, accurate address and be available at the selected time. CIERO is not responsible for delays or failed delivery caused by incorrect details, restricted access, or an unavailable recipient.

Changes and cancellations

Contact CIERO as soon as possible to request a change or cancellation. Requests are reviewed case-by-case and are not guaranteed. Because desserts are perishable and prepared for particular orders, an order may not be changeable, cancellable, or refundable after ingredient purchasing or preparation has begun.

Refunds and order concerns

Confirmed food orders are generally final. If CIERO makes an error, an item is materially different from the confirmed order, or a product arrives damaged, contact us promptly on the day of pickup or delivery with your order number and relevant photographs. Depending on the circumstances, CIERO may offer a correction, replacement, store credit, partial refund, or refund. Preference changes, uneaten portions, missed pickup, an unavailable delivery recipient, or issues reported after a significant delay may not qualify.

If CIERO cancels a prepaid order, the amount paid for the cancelled portion will be refunded using a practical available method.

Events and catering

An event form submission is an enquiry, not a reservation. Event service is confirmed only after CIERO provides availability and a quote and both parties agree to the final details. Event-specific payment, cancellation, delivery and setup terms may be included in the written quote.

Food safety and allergens

Desserts are perishable and should be kept properly chilled. Review the Allergen Notice before ordering and tell CIERO about allergy concerns before the order is accepted.

Contact

For order questions, changes or concerns, email Cierodesserts@gmail.com and include your name and order number.